Now you can start printing with your Infotone printer cartridges again! Select “OK” after the update is complete. This should trigger the serial number to appear in the window and you can then select the checkbox and click “Update”. Once you have connected the cable, wait for about 20 seconds and click “Refresh”.
If your printer is using a wifi connection, you will need to connect a USB cable to the printer and computer to get your serial number to display. Select the checkbox next to the serial number and then click “Update” The HP Printer Update window will open and your printer serial number should be visible on the display. Please see your printer’s support pages for specific details on firmware changes.
** Please note: Reverting your printer firmware to an earlier version may affect other functionality. You may have a windows warning screen with “Don’t run” message appear, in this case click “more info”, now click the “Run anyway” option that appears. If you have Infotone inks in stock that do not register that you received after March 2020, due to the firmware update, then please simply click on the model of your printer from the list below and follow the install prompts.
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